IMPORTANT FOR EVERYONE TO BE AWARE HOW YOUR MONEY COULD GO MISSING.
Money was coming up missing in my bank account.
After tracking it was told Desjardins, was withdrawing money from my bank account, WITHOUT AUTHORIZATION and they do not want to resolve it or escalate it to upper management to resolve it.
Here is my story:
I was completing my year end taxes for 2019 and 2020, when I noticed External Withdrawals of $39.49.
Of course I went to my back to try and trace it and my bank found that it was Desjardins taking the funds out. I asked my bank to stop the withdrawals that were coming out periodically and was told it wasn’t possible. I asked if they could reach out and give me a contact number for these withdrawals and was told they didn’t have one, except that the description on the transaction noted MRCHNT SVCS.
Because of privacy I had to go direct to Desjardins. Of course there are so many departments with Desjardins, I had to go thru all of them repeating my story and trying to trace where and why they were taking my money.
There is life insure, home and auto insurance, credit card payments that go thru Desjardins etc.
Every department transferred me to the next after hours of being on the phone at times. Nothing could be found.
They asked for documents and proof, which I sent and promised to get back to me and Desjardins never did.
After many calls to every department and several emails and being promised and assured someone would get back to me, NO ONE DID.
The only possibly thing was when Desjardin bought out CERTA they may have started taken money out of my account (WITHOUT AUTHORIZATION). You all should look at your statements very carefully as this does happen all too often to many many poor unsuspecting people.
So, I called my insurance company STATE FARM who uses CERTA as their underwriter who was later bought out by Desjardin to ask why these reoccurring payments was coming out of my account, since I pay my home and auto insurance in full at the beginning of the period. I never do monthly payments EVER for anything. I pay upfront and get the bill out of the way.
So why these transactions were being taken out. STATE FARM had no idea and after them researching found nothing. My Bank had no idea and couldn’t refund me my money. Desjardin washes there hands and finds nothing and I AM OUT OF POCKET MONEY.
After almost a year, I ask Desjardin (every department individually) to escalate this matter and no one has. I then asked for a contact name, a director, a regional manger, someone responsible for all the departments so that I can get this matter resolved and no one would provide that. No one even escalated my challenge and missing money.
So what is one to do… Walk away and let them keep my money. Or continue to fight and be that pain to get to the bottom of it. Or should I call them thieves. In essence Desjardins stole my money, no one cares even after telling them my money was disappearing from my account and it was tracked to them. They don’t escalate it. Well it isn’t their money.
SO HERE I AM BLOGGING. Anyone have something to share.
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